Terms and conditions

TERMS AND CONDITIONS

ACCEPTANCE OF TERMSBy accessing, browsing or using the Services (as defined below), you agree to be bound by these Terms and Conditions. If you do not accept these Terms and Conditions, please do not access, browse or use the Services.
DEFINITIONSIn these Terms and Conditions:(a) "Services" means any online gaming services provided on our website;(b) "we," "us," or "our" means DoubleDown Casino; and(c) "you" or "your" refers to you as a user of the Services.
USE OF SERVICESYou must be at least 18 years old (or such minimum age required by applicable law, whichever is higher) to use our Services.You are responsible for maintaining the confidentiality and security of your account and password.
PAYMENT TERMSWe will charge you for any winning amounts due to you from using the Services in accordance with these Terms and Conditions.All payments made through our website or other payment methods accepted by us will be subject to verification.
GAMBLING RESPONSIBLYYou must gamble responsibly, never exceeding deposit limits that apply under applicable laws, including but not limited to any limitations on deposits required under the Criminal Code (Canada) or as otherwise stipulated in provincial gaming regulations.We reserve the right to request documentation from you to confirm compliance with these requirements.
ACCOUNT RESTRICTIONSYou must comply at all times with any account restrictions that apply under applicable laws, including but not limited to:

(a) Maximum losses limits;(b) Time-out or self-exclusion periods; and

(c) Minimum withdrawal amounts for non-VIP members.We reserve the right to restrict access to your account if you breach these requirements.

RESPONSIBLE GAMBLING TOOLSIn addition to any restrictions that apply under applicable laws, we shall provide the following responsible gaming tools:

(a) Session time limits;(b) Loss limit alerts; and

(c) Reality check notifications.You are required to use these tools in accordance with our instructions and requirements.

CUSTOMER SUPPORT AND CONTACTWe will make available customer support on a 24/7 basis via live chat, email or phone as specified on our website.Where possible we will respond within two hours during business hours; otherwise response times may be longer but never exceeding two (2) days.
DISPUTE RESOLUTIONAny dispute arising out of the use of the Services shall be governed by and construed in accordance with the laws of Canada, specifically under applicable provincial gaming regulations.You agree to submit any such disputes for binding arbitration according to procedures adopted or approved under relevant legislation.
CANCELLATION AND TERMINATIONWe may terminate your account at our discretion without cause.Upon cancellation or termination you will no longer have access to use the Services and we reserve the right to suspend all winnings pending final verification in accordance with applicable regulations.
SECURITYThe security of information submitted by users through our website is a high priority, including personal data transmitted over our public network as well as payment and account information.Our website uses SSL encryption technology (Secure Sockets Layer) on HTTPS protocol for the highest standard of safety to protect sensitive transactions online.
AUDIT AND RECORDINGAll interactions with you will be recorded by us in accordance with applicable regulations, including but not limited to, telephone conversations, emails or written correspondence sent via our secure customer support system.These recordings may be used as evidence in case of disputes and/or any necessary audits performed on a regular basis according to regulatory requirements.
GOVERNING LAW AND JURISDICTIONThis Agreement will be governed by and construed in accordance with the laws of Canada, specifically under applicable provincial gaming regulations.Any claims arising out of or related to this Agreement shall exclusively fall within our jurisdiction which may include but not be limited to, court of competent jurisdiction located nearest to DoubleDown Casino.
AMENDMENTS TO THESE TERMSWe reserve the right to modify these Terms and Conditions at any time without prior notice by updating them on our website.Your continued use after changes have been made shall signify your acceptance thereof and we may choose at its discretion not accept further transactions from customers who do not agree with terms in force.
ENTIRE AGREEMENTThis Agreement constitutes the entire agreement between you and us relating to the subject matter hereof, superseding all prior communications, understandings or agreements (whether written oral) existing between you and/or DoubleDown Casino as at its effective date.
WAIVER OF BREACHESNo waiver by DoubleDown Casino of a breach by You under these Terms shall be deemed a waiver of any subsequent breach in the same manner or otherwise.
NOTICESAny notice required to be given pursuant to this Agreement will be deemed validly delivered if personally delivered, sent via email or posted (first class) on the date and time upon which it was sent electronically or by mail as above respectively.
NON-CUMULATIVE REMEDIESWhere any breach of these Terms occurs We may exercise one or more rights available under applicable law to enforce compliance including suspension of payments due until corrected, withdrawal from Services (temporary or permanent), refusal to re-activate suspended accounts etc.
PROHIBITED USES OF WEBSITEYou agree that you will not attempt to use the website for any unauthorized commercial purposes and further shall refrain at all times from:

(a) Tampering with data and transactions,(b) Sending emails which contain false information about DoubleDown Casino,

(d) Interfering with the functioning of servers;(e) Bribing staff working on behalf DoubleDown Casino;

(f) Making unauthorized alterations to our systems, including databases used by third party game developers.

(g) Any activity considered illegal under applicable legislation.